Solid experience in supporting Microsoft 365 (M365), Office 365 (O365), Azure, Windows Server, and Windows Client OS environments.
Manage and resolve support tickets while meeting SLA and customer satisfaction targets.
Provide end-user support through phone, email, and remote support channels.
Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
Positive understanding of Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.
Experience with user administration, access management, password resets, and permissions troubleshooting.
Robust troubleshooting and analytical skills with knowledge of ITIL service management practices.
Excellent verbal and written communication skills with a customer-centric approach.
Ability to create and maintain technical documentation and knowledge articles.
macOS support knowledge is a value-added skill.

Preferred Experience:

2+ years in Technical Support, Service Desk, or End User Computing roles supporting Microsoft enterprise technologies.

Mandatory International Voice Support Experience

Excellent communication

📌 Engineer End User Computing Bengaluru
🏢 Happiest Minds
📍 Bengaluru