E-commerce Operations Executive

Studio Covers Private Limited | Greater Noida (in office)

Ideal for candidates with experience as a Dispatch Executive, Order Processing Executive or E-commerce Executive.

About the role

Studio Covers is a third-generation home furnishings brand selling through our website and online marketplaces. You will own every order from placement to delivery, return or exchange, making sure it reaches the right address, on time, by the right courier.

What you will do
Update the daily order sheet from Shopify, Myntra and other marketplaces; create draft orders when needed
Verify addresses and call every COD (cash on delivery) order to confirm before dispatch
Book orders with the best courier for cost and speed; ensure express orders ship by express
Coordinate with the studio team for timely packing and dispatch; share a daily report on delayed orders
Generate invoices, labels, manifests and e-way bills
Follow up on failed deliveries (NDR – non-delivery report) within 24 hours and reduce RTO (return to origin)
Manage returns, exchanges and reverse pickups as per company policy; quality-check returned pieces




Coordinate refunds with the accounts team; file claims for damaged or wrong returns
Mark delivered COD orders as paid, reconcile COD remittances and dispute incorrect courier charges
Handle basic customer queries (order tracking, returns, exchanges) on WhatsApp, email and phone
Act as point of contact for Myntra and other marketplaces
Keep packaging material in stock

What we are looking for:
6 months to 2 years in e-commerce, D2C or dispatch operations
Hands-on experience with Shopify and a shipping platform such as Delhivery Direct or iThink Logistics
Comfortable with Google Sheets or Excel
Transparent spoken and written Hindi and English
Detail-oriented, organised and valuable at follow-ups

Nice to have
Shopify experience
Myntra or Amazon seller portal experience
Experience handling NDR, RTO and courier disputes

Schedule Monday to Saturday, 10:00 AM – 6:30 PM (2 tea breaks + 1 lunch break)

Salary

₹20,000 – ₹22,000 per month

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Ecommerce Operations Executive Kasna
🏢 Studio Covers
📍 Kasna