Responsibilities
Handle incoming and outgoing calls related to patient enquiries and coordination.
Understand patient requirements and provide accurate and relevant information.
Coordinate and schedule appointments with doctors, clinics, and healthcare specialists.
Manage patient follow-ups, appointment confirmations, and rescheduling requests.
Ensure timely communication with patients regarding their appointments and coordination requirements.
Maintain accurate records of patient interactions, appointment schedules, and follow-up activities.
Coordinate with internal teams, doctors, and clinic staff to ensure smooth patient management.
Address patient queries and concerns professionally and escalate complex issues to the concerned team.
Ensure patient information is handled confidentially and responsibly.
Maintain a patient-centric approach and contribute to improving overall patient satisfaction.
Perform other related coordination and administrative activities as assigned by the reporting manager.

📌 Customer Service Representative Mumbai
🏢 atsMantra®
📍 Mumbai