24 Oct
|
adroitent
|
Bengaluru
24 Oct
adroitent
Bengaluru
Dear Candidate,
We have openings for Bangalore / hyderabad / Pune Location.
.
Mandatory skills
Five9 VCC / CCaaS implementation and architecture.
IVR Studio, ACD, call flows, queues, and skills-based routing.
CRM integration, preferably Salesforce Sales Cloud and Service Cloud.
REST/SOAP APIs, webhooks, CTI, and real-time data integration.
SIP, RTP, VoIP, and cloud contact center fundamentals.
Solution design, technical documentation, troubleshooting, and leadership.
Valuable-to-have skills
Five9 Plus Adapter for Salesforce.
Five9 IVA, AI Agent Assist, and conversational AI.
Workforce Management (WFM), Quality Management (QM), and Workforce Engagement Management (WEM).
Five9 certification or implementation partner certification.
Legacy contact center migration to cloud.
These priorities align with published Five9 architect role requirements.
📌 F Contact Center Solutions Architect Bengaluru
🏢 adroitent
📍 Bengaluru