The Executive – VOC & VOE will be responsible for managing and resolving dealer/distributor complaints and employee grievances while ensuring a high level of stakeholder satisfaction. The role involves complaint tracking, data analysis, reporting, coordination with cross-functional teams, and driving continuous improvement initiatives through Voice of Customer (VOC) and Voice of Employee (VOE) programs. The candidate should possess robust communication, coordination, and analytical skills with a customer-centric approach.
Handle dealer, distributor, and employee grievances efficiently within defined timelines.
Maintain complaint records, dashboards, MIS reports, and conduct root cause analysis for recurring issues.
Coordinate with Sales, Service, HR, and Operations teams for effective issue resolution and stakeholder communication.
Collect and analyze VOC/VOE feedback regularly to improve customer and employee satisfaction levels.

📌 Executive Gurugram
🏢 Eastman Auto u0026 Power
📍 Gurugram