Zouma Consulting Services is hiring freshers with excellent communication skills for a Customer Support Executive role on a UK process. You will be the first point of contact for our customers, handling their queries over voice and chat with clarity, patience and a positive attitude. You’ll get hands-on training and a clear path to grow with an MNC organisation.
Key responsibilities
Handle inbound customer calls and chats professionally and politely.
Understand customer queries and resolve them accurately, or escalate to the right team.
Record customer interactions and update the system correctly.
Meet quality, accuracy and response-time targets.
Follow company processes and give customers a consistently good experience.
Work with your team and team leader to keep improving.
Requirements
Excellent spoken and written English. This is the most key requirement.
Transparent, confident voice and good listening skills.
Comfortable working in the UK shift, starting from 12:30 PM.
Basic computer skills, including typing and working with email.
Ready to work from the Mohali office.
Immediate joiners preferred.
Pay: Up to ₹360,000.00 per month
Perks
Health insurance
Paid sick time
Provident Fund