Job highlights
Bachelors degree in Hospitality Management,Business Administration,or related field.

Job Summary

Guest Service Associate - Front Office The Hoxton - Bengaluru

We are seeking a dedicated GSA - Front Office to join our team in Bengaluru, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

Responsibilities
Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
Handle guest inquiries, requests, and complaints promptly and professionally
Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
Collaborate with other departments to ensure seamless guest experiences
Process room reservations, modifications, and cancellations using the hotel management system
Manage cash transactions and maintain accurate financial records
Ensure the front desk area is organized, clean, and presentable at all times
Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting




Coordinate with housekeeping to ensure room readiness and handle special requests
Assist with luggage handling and arrange transportation services for guests as needed
Manage and resolve overbooking situations and room type changes efficiently
Conduct daily audits of guest folios and resolve any discrepancies
Participate in upselling initiatives to enhance guest experiences and increase revenue
Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests

Qualifications
Bachelors degree in Hospitality Management, Business Administration, or related field
Excellent verbal and written communication skills in English
Strong customer service orientation with a friendly and qualified demeanor
Proficiency in hotel management software and computer systems
Ability to work adaptable schedule, including nights, weekends, and holidays

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Guest Service Associate Front Office Bengaluru
🏢 ENNISMORE
📍 Bengaluru