Role & responsibilities
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with straightforward, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Ability to travel and work after hours when necessary.
Excellent interpersonal skills.
Positive written and verbal communication skills.




Help create technical documentation and manuals

Skills Required: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like UPS, printers,

scanners, Modem, network switches etc.
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide explicit instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude

📌 It Desktop Support Ahmedabad (India)
🏢 Sundaram Finance
📍 India