Position: IT Support Executive

Experience: 2 - 5 Years

Qualification: Any Graduate in IT, Computer Science, Hardware & Networking, or related field

Location - Sanand

Company - Viega (125+ Yrs German MNC).

Viega is a global leader in plumbing and piping solutions, committed to innovation, quality, and sustainability in shaping the buildings of tomorrow.

Key Responsibilities
Provide onsite and remote technical support to end users for hardware, software, and IT infrastructure issues.
Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and peripherals.
Manage Windows OS installation, formatting, upgrades, patching, and system maintenance.
Support business applications, software installations, user account management, and application troubleshooting.
Provide Level-1 technical support for ERP, CRM, Office 365, email, VPN, and other enterprise applications.
Troubleshoot software performance issues, user access problems, and application-related incidents.
Perform structured cabling, CAT6 crimping, rack dressing, and basic network troubleshooting.
Configure and maintain LAN/WAN connectivity, Wi-Fi access points, and network devices.
Setup and troubleshoot AV systems, projectors, conference room solutions,



LED displays, and sound systems.
Assemble and maintain UPS systems, including battery replacement and troubleshooting.
Maintain IT asset inventory, documentation, and service records.
Develop SOPs, user guides, work instructions, and troubleshooting documents.
Coordinate with external vendors and software providers for issue resolution.

Required Skills
Solid knowledge of computer hardware and operating systems.
Hands-on experience in desktop/laptop troubleshooting and maintenance.
Positive understanding of Windows OS, Microsoft Office, Office 365, Outlook, and basic Active Directory administration.
Basic knowledge of ERP/business applications support.
Understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
Experience in software installation, configuration, and user support.
Solid troubleshooting, communication, and documentation skills.

Preferred
Knowledge of Microsoft 365 Administration, Active Directory, and IT asset management.
Exposure to ticketing systems and ITIL-based support processes.
Experience supporting manufacturing or industrial environments would be an added advantage.

📌 It Support Executive Ahmedabad
🏢 Viega India
📍 Ahmedabad