Manager - KYC (Fraud & Dispute)

Location: Infopark,Kochi, Kerala

Experience: Minimum 8+ years in KYC, Fraud & Dispute Process (BPO Domain Mandatory)

Managerial Experience: Minimum 3+ years as Assistant Manager / Manager in the BPO KYC domain (Mandatory)

Qualification: Bachelor's Degree Mandatory

Shift: 6:30 PM – 3:30 AM, Monday- Friday

Salary: Up to ₹12 LPA(Based on previous experience and package)

Candidates with general KYC experience outside the BPO domain are not eligible.

Requirements
Minimum 8+ years of experience in KYC, Fraud & Dispute processes within the BPO industry.
Minimum 3+ years of experience as an Assistant Manager / Manager handling teams in the BPO KYC domain.
Solid knowledge of KYC verification, fraud detection, dispute resolution, and process compliance.
Proven experience in team management, performance monitoring, and client coordination.
Solid understanding of SLA, KPI, productivity, quality, shrinkage, and attrition management.

Responsibilities
Manage end-to-end KYC, Fraud & Dispute operations and ensure process efficiency.
Lead and monitor team performance, productivity, quality, and SLA/KPI achievement.




Handle complex fraud and dispute escalations and ensure timely resolution.
Monitor attrition, shrinkage, attendance, and workforce productivity.
Conduct performance reviews, coaching sessions, and process improvement initiatives.
Coordinate with clients and senior management on operational performance and escalations.

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Perks
Commuter assistance
Health insurance
Provident Fund

Ability to commute/relocate:
Infopark-Kochi, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
Do you have a minimum of 8 years of experience in KYC, Fraud & Dispute processes within the BPO industry, including at least 3 years as an Assistant Manager / Manager handling BPO KYC operations?

Experience:
KYC Fraud and Dispute: 8 years (Required)
Assistant manager/Manager: 3 years (Required)

License/Certification:
Graduation (Required)

Shift availability:
Night Shift (Required)

Work Location: In person

📌 Manager Kyc Fraud & Dispute Kochi
🏢 NSK Logistics
📍 Kochi