We’re looking for customer-focused professionals with excellent communication skills, a proactive mindset, and a passion for delivering an exceptional guest experience.
Guest Experience:

Ensure guest satisfaction by addressing queries, resolving complaints, and managing escalations.
Daily Operations:

Coordinate with housekeeping, maintenance, and other teams to ensure smooth property operations.
Guest Relations:

Build robust guest relationships, encourage retention, and maintain high service standards.
Occupancy & Revenue:

Support occupancy targets, renewals, and revenue growth through effective guest engagement.
Team Coordination:

Work closely with on-ground teams to resolve issues and improve service quality.




Standards & Compliance:

Ensure cleanliness, safety, and adherence to company policies.

Experience
2+ years of experience in a five-star hotel, hospitality, or a similar customer-facing role.
Solid communication, guest handling, and complaint-resolution skills.
Experience in hotel or property operations is preferred.

Qualifications
A completed Bachelor's degree in Hotel Management or Hospitality Management is mandatory.
Candidates currently pursuing their degree are not eligible for this role.

📌 Guest Relations Manager Pune
🏢 Housr
📍 Pune