JOB ROLE
Be responsible for production support & release management for application assigned
Ensure the builds are ring-fenced with right approvals and tests before production movement, conduct pre-production testing
Should possess excellent troubleshooting and analytical skills.

KEY RESPONSIBILITIES
Develop, manage, measure and report on key service-level metrics
Strive for continuous improvement of incident management process and integration with other IT operations management processes
Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded
Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases
Conduct trend analyses and action plans for improving service timeliness and reducing costs
Contribute to problem solutioning, change, release,



knowledge and ensure BCP/DR activities are planned and conducted
Track resolution of all open issues, be part of the solutioning team for war room / discussions
Manage audit queries related to Production setting

MANDATORY SKILLS REQUIRED
Must have worked as production support
Must have handled customer facing application, mobile application, finance application.
Well versed with Sharp troubleshooting tool.
Have solid knowledge of application stack.
Have robust lending/digital lending experience in support.
Have deep knowledge of oracle/SQL and server-side technology/architecture
Have thorough understanding of networking concepts, firewalls, Clustering
Must have done RBI Audits & compliance handling.
Must have done POs and Agreements

📌 Senior Manager Application Mumbai (India)
🏢 HDB Financial Services
📍 India