Job Role:

Lead a team of 8 members with experience on Retail Asset (loan products)

Timely escalations and discussions with internal stake holders on RCA reverts/ Complaint Closures To ensure that the team meets the set SLA, Quality Audit parameters

Driving the team for TAT management and productivity To maintain explicit track on team's attendance and punctuality norms

Daily , Fortnightly Monthly reports on Overall performance of the team

Identification on process gaps volume surge and to provide action plan/fixes for volume reduction

Key Responsibilities:

Graduates with minimum 5 years experience in Customer Support( E-mail support Loan products).

Excellent communication skills (verbal written).

Positive Excel Analytics /PPT skills.

Ability to influence people internal/ external customers, operations and business partners.

Versatile to support multiple skills and with rotational weekoffs.

Team handling experience will be value addition.

📌 Supervisor Customer Service Chennai (India)
🏢 HDB Financial Services
📍 India