Role & responsibilities
Coordinate with authorized service centres regarding service requests and pending cases.
Regularly follow up with service centres to ensure timely resolution of customer complaints.
Monitor service progress and obtain regular updates from service centres.
Handle and track customer complaints received through different channels.
Coordinate with service centres and internal teams to resolve complaints within the expected timeline.
Maintain records of pending, resolved, and escalated complaints.
Follow up on delayed cases and ensure appropriate action is taken.
Preferred candidate profile
Track service requests from registration to final resolution.
Follow up on delayed service cases and escalate unresolved issues to the concerned manager.
Identify recurring service issues and coordinate with the relevant teams for corrective action.
📌 Service Coordinator New Delhi
🏢 Baltra Home Appliances
📍 New Delhi
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