Greystar is looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team. An ideal candidate will bring a combination of hands-on technical expertise from a rapid-paced and growing setting. You should be an expert in IT End User Services processes and related technologies.

In your journey at Greystar, you will be:

Primarily focused on
Ensuring smooth IT support operations
Contributing to help desk policies, procedures and ensure their implementation
Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities:
Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Prioritize incidents and service requests according to defined processes to meet defined SLAs. • Use remote tools and diagnostic utilities to aid in resolving support requests.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance,



including checking and cleaning of workstations, printers, and peripherals.
Establishing valuable relationships with all departments and colleagues.
Ensuring company safety and security standards are met. Bringing in the below education and experience:
Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience.
3+ years of experience supporting phone, email, and live chat support for a global IT support team preferably for the US region.

Technically sound in
Ticketing tools: ServiceNow, Zendesk, etc.
Property Management systems: Yardi, Entrata, and RealPage
IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.

Job Location: • Mohali

Reporting to
Manager global IT help desk

📌 Service Desk Engineer Sahibzada Ajit Singh Nagar
🏢 Greystar
📍 Sahibzada Ajit Singh Nagar