Team Lead Service Delivery

Location: Ahmedabad, Gujarat

Work Mode: In office (Work from Office)

Work Schedule: 5 days a week

Shift: Rotational shifts

About the Role

We are looking for an experienced Team Lead – Service Delivery to lead and manage a customer service/operations team, drive performance, develop team members, and ensure an excellent customer experience.

What You’ll Bring:
1.5–2+ years of Team Lead experience in BPO/customer service operations.
Solid people leadership skills, including coaching, performance management, employee engagement, and handling attendance/reliability concerns.
Ability to analyze team KPIs, conduct Root Cause Analysis (RCA), and create data-driven action plans.
Basic to intermediate MS Excel skills, including Pivot Tables, Filters, Lookups, and basic formulas.
Excellent verbal and written English communication skills.
Ability to communicate operational updates clearly using the Issue Root Cause Action Outcome approach.
Robust problem-solving, ownership, and stakeholder management skills.
Willingness to work in rotational shifts.

📌 Service Delivery Team Lead Ahmedabad
🏢 TTEC
📍 Ahmedabad