Dear Candidates,

Please find below the JD.

Profile Eligibility Criteria
Minimum 2 years of experience in an International Voice Process/Customer Service setting.
Willingness to work in rotational shifts and rotational week-offs.
Ability to attend 5 days' work from office during the training period.
Excellent verbal and written communication skills.
Strong customer-centric approach with high levels of empathy and emotional intelligence.
Ability to quickly learn and adapt to complex processes and systems.
Comfortable working across multiple applications and digital tools simultaneously.
Ability to perform effectively in a fast-paced, high-volume contact centre environment.
Strong understanding of risk management, data privacy, and information handling requirements.




Stable employment history with a demonstrated interest in building a career within customer contact centre operations.

Role Workplace
Customer-facing role within a contact centre environment.
Primarily focused on handling inbound customer interactions.
High-paced workplace involving continuous customer engagement and back-to-back calls.
Requires flexibility to adapt to changing business requirements, schedules, and shift patterns.
Opportunity to interact with customers across international markets while delivering a high-quality client experience.

📌 Voice Process Executive Pune
🏢 Think People Solutions
📍 Pune