Sky Service Social Media- Team LeaderSky Channel-Customer ServiceThane - Lead and manage the social media customer service team to ensure high-quality service delivery.
Oversee daily operations related to customer interactions on social media platforms.
Coordinate with team members to resolve customer queries efficiently.
Monitor team performance and provide guidance for improvement.
Ensure adherence to company policies and customer service standards.
Facilitate communication between the social media team and other departments.
Drive initiatives to enhance customer satisfaction through social media channels.
Manage escalation of complex customer issues to higher management.
Support training and development of team members to improve skills.
Maintain a positive and productive work workplace within the team.
📌 Social Media Team Leader Customer Service Thane
🏢 Kotak Mahindra Bank
📍 Thane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.