Job Summary

We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer interactions, build strong relationships, ensure customer satisfaction, and support customer retention. The ideal candidate should have positive communication skills, a positive attitude, and the ability to handle customer queries professionally.

Roles and Responsibilities
Build and maintain robust relationships with existing customers.
Handle customer inquiries, requests, complaints, and feedback through phone calls, emails, and other communication channels.
Make regular follow-up calls to ensure customer satisfaction and resolve pending issues.
Coordinate with the sales, service, billing, and technical teams to address customer requirements.
Provide timely updates to customers regarding orders, deliveries, services, and issue resolution.
Maintain accurate customer information, interaction records, and follow-up details.
Identify opportunities for repeat business, customer retention, and additional sales.
Ensure timely resolution of customer complaints and escalate complex issues to the concerned department.
Collect customer feedback and suggest improvements in service quality.
Prepare daily or periodic reports on customer interactions, complaints,



and follow-ups.
Maintain professional communication and ensure a positive customer experience.

Required Skills and Qualifications
Any degree or equivalent qualification.
Good verbal and written communication skills.
Basic knowledge of MS Office, Excel, email, and customer relationship management (CRM) tools.
Valuable interpersonal, problem-solving, and follow-up skills.
Ability to handle customers patiently and professionally.
Strong coordination and organizational skills.
Ability to work independently as well as in a team.

Experience
Freshers with good communication skills & interest in Tele Calling / Tele-Sales role may apply.
Prior experience in customer service, customer relationship management, telecalling, or sales coordination will be an advantage.

Preferred Candidate Profile
Customer-oriented with a positive and professional attitude.
Responsible, organized, and attentive to detail.
Able to manage multiple customer requests and follow-ups.
Willing to learn company products, services, and internal processes.

Job Type: Full-time Department: Customer Relations / Customer Support Employment Type: Permanent

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