Role Overview:

We are looking for a customer-oriented and target-driven qualified to assist customers with the Axis Direct account opening and digital onboarding process. The role involves guiding customers telephonically, resolving queries, promoting awareness of the platform, and ensuring a seamless onboarding experience.

Roles & Responsibilities:
Guide customers telephonically through the Axis Direct account opening process.
Assist customers in completing the digital onboarding journey and resolving related queries.
Achieve assigned business and performance targets.
Educate customers about the Axis Direct platform, products, services, and advantages.
Understand customer requirements and provide appropriate guidance.
Explain the latest offers, schemes, and product benefits to DIY (Do-It-Yourself) customers.
Maintain clear, transparent, and professional communication throughout the onboarding journey.




Ensure adherence to defined processes and deliver a smooth, positive customer experience.
Make customer calls for approximately 45 hours daily to assist with the Axis Direct account opening and digital onboarding process.

Eligibility & Requirements:
Fresher Graduate in any discipline.
1 to 2 years of relevant experience preferred; freshers with excellent communication skills may also apply.
Solid verbal and written communication skills.
Good customer-handling, interpersonal, and problem-solving abilities.
Comfortable with telephonic interactions and digital platforms.
Target-oriented, proactive, and customer-focused approach.
Ability to explain processes clearly and assist customers patiently.

📌 Walk In Digital Experience Associate Navi Mumbai
🏢 Axis Direct
📍 Navi Mumbai