Technical Support Executive

Location: Jodhpur, Rajasthan

Department: After-Sales & Repairs (A&R;)

Experience: 1–3 years

Employment Type: Full time

Job Summary

We are looking for a Technical Support Executive to handle customer complaints, provide basic troubleshooting support for pumps and motors, coordinate with dealers and service centres, and ensure timely resolution of service requests.

Key Responsibilities
Handle customer technical queries and pump-related complaints.
Provide basic troubleshooting support for pumps, motors, starters, and control panels.
Register, track, and follow up on service complaints.
Coordinate with dealers, service centres, and technical service teams.
Monitor pending complaints and ensure timely closure.
Maintain service records, warranty details, and daily reports.
Support warranty claims and customer feedback collection.
Support sales targets for spares and winding wires.

Eligibility Criteria
Diploma or Bachelor's degree in Electrical, Mechanical, or Electronics Engineering preferred.
1–3 years of experience in technical support, after-sales service, or pump/motor servicing.
Experience with borewell submersible pumps,



openwell pumps, V4/V6/V8 pumps, or monoblock pumps is preferred.

Required Skills
Basic knowledge of pumps, motors, and electrical systems.
Positive communication and customer-handling skills.
Basic MS Excel, email, and computer skills.
Complaint tracking, documentation, and follow-up skills.
Knowledge of SAP, CRM, DMS, or service management software is an advantage.

Key Performance Indicators
Timely complaint registration and resolution.
Reduction in pending service complaints.
Accurate service documentation.
Customer satisfaction and service quality.
Achievement of spares and winding wire sales targets.

Interested candidates with relevant technical support or pump/motor service experience are encouraged to apply. Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s)
How many years of experience do you have in technical support?
Please mention your current CTC, expected CTC, and notice period.
What is your current location?
Are you willing to work in Jodhpur, Rajasthan?

Work Location: In person

📌 Technical Support Executive Jodhpur
🏢 gusri solutions
📍 Jodhpur