Job Summary

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

Key Responsibilities

Operations Management
Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs.
Monitor workflow, productivity, and quality to achieve operational targets.
Handle and resolve vendor and Local EMR queries in a timely and skilled manner.
Ensure accurate and timely execution of operational activities related to container maintenance and repair processes.
Support business continuity through effective workload management and resource planning.

Stakeholder Management
Build and maintain robust working relationships with vendors, depots, and LOC stakeholders.
Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution.




Collaborate with internal and external stakeholders to drive process alignment and operational excellence.

Reporting Analytics
Prepare and present weekly and monthly operational performance reports.
Analyze operational trends and identify opportunities for performance improvement.
Support management reviews with data-driven insights and recommendations.

Process Excellence Controls
Develop a comprehensive understanding of upstream and downstream operational processes.
Make informed decisions based on the end-to-end operational impact.
Drive standardization, process optimization, and continuous improvement initiatives.
Review operational processes from a control and compliance perspective and implement appropriate controls.
Ensure adherence to EMR policies, equipment repair procedures, and industry standards.

Additional Responsibilities
Support special projects, audits, and ad hoc operational activities as required.
Contribute to business transformation and automation initiatives.

Qualifications
Graduate of any bachelor's degree.
Fluent in English with positive communication skills.

📌 Process Expert, Operations Chennai
🏢 A.P. Moller - Maersk
📍 Chennai