811-CEC Team Leader-OutboundDigital Banking Kotak 811-Contact Centre OutboundThane - Lead and manage the outbound digital banking contact center team.
Responsible for overseeing outbound calling campaigns related to digital banking products.
Coordinate with team members to achieve targets and maintain service quality.
Handle team performance, reporting, and escalation management.
Ensure smooth operations within the contact center setting.
Work closely with digital banking verticals to drive customer engagement and acquisition.
Manage daily activities at the Thane contact center location.
Support process improvements and adherence to compliance standards.
Facilitate communication between management and team members.
Drive motivation and training initiatives to enhance team productivity.
📌 Team Leader Outbound Digital Banking Thane
🏢 Kotak Securities
📍 Thane
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