Role & responsibilities: :
Install, configure, and maintain desktops and laptops as per organizational requirements.
Diagnose and resolve hardware, software, and operating system issues in a timely manner.
Provide support for Windows OS, MS Office, and other office automation applications.
Troubleshoot network connectivity issues, including LAN and Wi-Fi connectivity.
Perform hardware break-fix activities and troubleshoot printer-related issues.
Install and configure software applications on end-user systems.
Execute IMAC activities (Install, Move, Add, and Change) for desktops and laptops.
Coordinate with OEMs, third-party vendors, and internal IT teams for issue resolution.
Manage antivirus updates, security patches, system backups, and change management as per defined policies and procedures.
Assist with connecting and setting up video conferencing equipment when required.
Maintain records of incidents, service requests, and troubleshooting activities.
Ensure compliance with IT policies,



security standards, and service-level requirements.

Preferred candidate profile :
Minimum 2 years of experience in desktop support, with at least 1 year in an enterprise IT workplace.
Valuable knowledge of desktop and laptop hardware, troubleshooting, and break-fix support.
Hands-on experience with Windows operating systems and MS Office applications.
Knowledge of printer installation, configuration, and troubleshooting.
Understanding of networking concepts, including LAN, Wi-Fi, switches, and routers.
Experience with software installation, antivirus management, patching, and system maintenance.
Basic knowledge of video conferencing equipment and connectivity.
Valuable communication, problem-solving, and coordination skills.
Ability to coordinate with internal teams and external vendors for timely issue resolution.

📌 Desktop Support Engineer Chennai
🏢 3i Infotech
📍 Chennai