Job Description

The Perks Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Key Responsibilities
Process complex benefit administration activities with minimal supervision
Review claim documentation and determine appropriate next steps
Contact providers and other stakeholders to obtain required information
Manage follow-up activities and resolve outstanding requests
Ensure compliance with quality, productivity, and service-level standards
Identify and resolve processing exceptions
Maintain accurate and complete documentation
Support multiple product lines and workflows
Assist with training, coaching, and knowledge sharing
Escalate issues or exceptions to leadership when needed




Recommend process improvements and efficiency prospects Qualifications

Required Skills
Prior experience in International Voice process.
Excellent communication skills.
Experience in US Insurance (Health, Life, Advantages Administration) or US Healthcare Operations will be an added advantage.
Freshers with Excellent Communication Skills can also apply
Good attention to detail
Ability to follow documented procedures
Ability to manage multiple tasks and priorities
Willingness to learn new systems and processes

Education
Minimum Plus Two is Required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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