Job Position (Title): HR Operations Manager/Senior Manager

(Contact Centre)

Experience Required: 10+ years

Job Type: Full time

Location: Hyderabad, India

Overview:

We are seeking an experienced HR Operations Manager/Sr. Manager with a strong background in end-to-end employee lifecycle management in a Contact Centre/BPO environment.

This role requires a proactive HR skilled who can independently manage daily HR operations, drive people initiatives, resolve grievances, reduce attrition, and ensure a seamless employee experience across functions.

Role and Responsibilities
Manage the end-to-end employee lifecycle, including recruitment, onboarding, confirmation process, employee movements, engagement, performance cycle coordination, and offboarding.
Lead daily HR operations for the contact-centre team, ensuring timely support and resolution of employee queries.
Manage grievances fairly, confidentially, and in compliance with HR policies.
Partner with business leaders to identify attrition patterns, analyze trends, and implement corrective action plans to reduce employee turnover.
Maintain adherence to HR processes, SOPs, audits, and compliance requirements.




Collaborate with Payroll, Admin, and Facilities teams to ensure smooth employee services.
Drive employee engagement initiatives tailored to the needs of contact center employees.
Support disciplinary procedures and help foster a positive and productive work environment.
Prepare and share HR dashboards, MIS, and people metrics with leadership on a regular basis.

Mandatory Requirements
Minimum 10 years of experience in HR Operations with hands-on ownership of the full employee lifecycle.
Robust experience in Contact Centre / BPO HR Operations is mandatory.
Proven expertise in grievance handling, attrition management, and workforce support.
Excellent communication, stakeholder management, problem-solving, and decision-making skills.
Ability to work in a fast-paced, high-volume, people-centric environment.

Preferred Qualifications
MBA or Master's degree in Human Resources or related field preferred.
Experience with HRMS tools, employee engagement platforms, and service ticketing systems.
Strong understanding of labour laws and statutory compliance.

📌 Hr Operations Manager/senior Manager Contact Centre Hyderabad (India)
🏢 Mondee
📍 India