Key Responsibilities:
Monitor network alarms, events, and performance using NMS/EMS/OSS tools
Acknowledge, log, and track incidents in Trouble Ticket (TT) system
Perform initial fault analysis, isolation, and impact assessment
Categorize incidents based on severity and service impact
Escalate issues to L2/L3 SMEs, OEMs, and partners as per escalation matrix
Provide timely and continuous status updates to CUSTOMER Operations
Support service provisioning activities as per approved procedures
Perform basic configuration validation under SME guidance
Support planned maintenance, upgrades, and migration activities
Update logical inventory records and coordinate reconciliation
Prepare daily operational dashboards and shift handover reports
Ensure adherence to SLAs, operational processes, and security policies
Technical Skills:




Fundamentals of IP networking and TCP/IP
Working knowledge of IP-MPLS, MPLS-TP, and L2/L3 technologies
Basic understanding of routing protocols (OSPF, IS-IS, BGP)
Knowledge of VLAN, VRF, and Ethernet services
Familiarity with NMS/EMS/Controllers and ticketing systems

Soft Skills:
Positive communication and documentation skills
Solid attention to detail
Ability to work in 24x7 shift workplace
Team-oriented and customer-focused

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Noc Desk Engineer Pune (India)
🏢 Glow Networks
📍 India