Role & responsibilities
Conduct product training and demonstration sessions for customers and internal teams.
Provide onboarding and training on SCC Online products and features.
Explain product functionalities, navigation, search techniques, and legal research processes in a straightforward and effective manner.
Conduct online webinars, workshops, and in office training sessions as required.
Understand customer requirements and provide appropriate product guidance.
Prepare and update training presentations, user guides, FAQs, and other training materials.
Support the Sales and Customer Support teams during product demonstrations and client meetings.
Collect user feedback and communicate product-related suggestions to the relevant teams.
Preferred candidate profile
Graduate in any stream.
5+ years of experience in Product Training with excellent communication, presentation, and interpersonal skills.
Willingness to travel for training sessions and client meetings, if required.
Prior experience in delivering training to groups of 25 to 50.