24 Oct
|
HR Hai
|
New Delhi
Lead international US voice BPO operations, managing 200–300+ FTEs. Own client relationships, P&L;, SLA/KPI performance, quality, CSAT, AHT, budgeting, and process improvement. Drive operational excellence and leadership development.
Required Candidate profile
Candidates must have 5–7 years in senior leadership, international voice process expertise (preferably US), and experience managing 300+ FTEs. Solid P&L; ownership, US client handling, WBR, SLA/KPI.
Perks and perks
US Shift
Cab Facility
Weekend Off
📌 Director Us Banking Voice Operations New Delhi
🏢 HR Hai
📍 New Delhi