Job Description
Customer Relationship Officer
Company: Competitive Cracker Position: Customer Relationship Officer Employment Type: Full Time / Fixed Term 1. Job Summary
Competitive Cracker is looking for a confident and well-spoken Customer Relationship Officer to build and maintain solid relationships with students and prospective students. The role involves handling enquiries, guiding customers through our courses and services, following up on leads, and ensuring a smooth, satisfying experience from first contact to enrolment and beyond. 2.

Key Responsibilities
A. Customer Handling & Support Respond to calls, messages and enquiries from students and parents promptly and professionally. Understand customer needs and explain courses, fees, features and perks clearly. Resolve queries and complaints, and escalate to the concerned team when required. B. Lead Follow-up & Conversion Follow up on leads and enquiries through calls, WhatsApp and email. Convert enquiries into enrolments through effective communication and persuasion. Support business development activities and help achieve enrolment and revenue targets. C. Relationship Management Maintain regular contact with existing students to ensure satisfaction and retention.



Collect feedback and share insights with the management and academic teams. Encourage renewals, referrals and upgrades to other courses. D. Records & Reporting Maintain accurate customer and lead records in the CRM or Excel / Google Sheets. Prepare daily and weekly reports on calls, follow-ups and conversions. 3. Required Skills
Excellent verbal and written communication skills in Malayalam and English. Strong interpersonal, negotiation and persuasion skills. Good understanding of sales, lead handling and customer service practices. Ability to work towards targets and handle pressure. Basic computer skills, including MS Office, Google Sheets and CRM tools. Positive listening skills, patience and a customer-first attitude. 4. Educational Qualification
Any degree / diploma. 5. Required Experience
Minimum 2 years of relevant experience in customer relations, sales, counselling or a similar field. Experience as a Business Development Executive or in a similar role. Experience in the edutech or insurance sector is preferred. 6. Key Qualities
Qualified, friendly and presentable Result-oriented and self-motivated Good teamwork and time management Honest, reliable and willing to learn

📌 Customer Relationship Officer Kochi
🏢 Competitive Cracker
📍 Kochi