Job Description

Department: Travel Operations / GDS
Experience: Minimum 3 Years
Work Schedule: 24×7 Rotational Shifts
Qualification: Completed Bachelor’s Degree in any discipline

Job Summary:

The Senior Executive – GDS Ticketing is responsible for managing end-to-end airline ticketing operations, ensuring accurate and timely processing of bookings, ticket issuance, reissuance, refunds, exchanges, cancellations, and schedule changes using Verteil and Amadeus, Galileo GDS platforms.

The role requires solid expertise in complex ticketing scenarios, airline fare rules, penalties, BSP processes, ancillary services, and Airline Debit Memo (ADM) investigation and dispute management with a solid focus on accuracy, compliance and zero escalations.

Key Responsibilities

GDS Ticketing & BAU Operations
Manage end-to-end GDS ticketing operations using GDS.




Process flight bookings, modifications, cancellations, schedule changes and name corrections in accordance with applicable airline policies.
Handle complex ticketing scenarios involving fare calculations, penalties and ticket validity requirements.
Manage GDS queues, customer escalations and ensure timely case resolution.
Process ancillary services (EMD issuance, reissuance and refunds) wherever applicable.
Handle customer interactions via calls and emails as applicable, in line with defined SOPs.
Investigate, validate and Dispute ADMs raised by airlines for ticketing errors, incorrect penalties, refund errors, and other ticketing-related violations.

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