Customer Service Executive

Location: Malad West, Mumbai (Work from Office)
Experience: 1+ Years

Job Responsibilities:
Handle customer queries via WhatsApp, email, Instagram, calls, and marketplaces.
Manage order tracking, delays, cancellations, returns, exchanges, and refunds.
Coordinate with warehouse and courier partners for delivery issues.
Assist customers with sizing, product details, and order placement.
Maintain customer records and ensure timely resolution of complaints.

Requirements:
2+ years of experience in customer support, preferably in fashion/e-commerce/D2C.
Valuable Hindi and English communication skills, especially written English.
Knowledge of Shopify, Amazon Seller Central, and Excel is a plus.
Robust coordination, problem-solving, and customer-handling skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:
Customer support: 1 year (Required)

Work Location: In person

📌 Customer Service Executive Malad
🏢 ks career partner
📍 Malad