About Bigfoot Hospitality
Bigfoot Hospitality LLP is a hotel revenue management and digital marketing agency in Navi Mumbai. We work with 100+ resorts, villas and hotels across Maharashtra. We're hiring a Reservations Manager to run our reservations desk.

Location: Bhumiraj Coastarica, Palm Beach Road, Navi Mumbai
Work mode: In office only, no remote. Only candidates already living in Mumbai, Navi Mumbai or Thane should apply.
Job type: Full time, [6-day week / timings]

Key Responsibilities
Handle booking enquiries for our partner hotels over phone, WhatsApp and email, and convert them into confirmed bookings
Quote correct rates, meal plans (CP/AP/MAP), occupancy and inclusions for each property
Create and update reservations in the PMS and keep availability accurate
Manage modifications, cancellations and payment follow-ups
Coordinate with hotel teams and our Revenue Manager so rates and inventory stay aligned
Guide and review the reservation executives' work
Prepare daily booking and conversion reports

Requirements




2+ years in hotel, resort or travel reservations (hospitality sales experience also considered)
Excellent spoken and written English; fluent Hindi (Marathi is a plus)
Confident, polite communication on calls and WhatsApp
Valuable understanding of rate plans, GST and occupancy logic
Working knowledge of a PMS or channel manager, and Excel/Google Sheets
Detail-oriented and calm under pressure

What you get
Salary: ₹15000 – ₹25000 per month, based on experience
Incentives on conversions: As per Performance
Growth path into Revenue Operations

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):
Will you be able to handle incoming calls for hotel reservations?
How many years of hotel or travel reservation experience do you have? (Numeric)
Do you live in Mumbai, Navi Mumbai or Thane?

Work Location: In person

📌 Hotel Reservations Manager – Navi Mumbai Work From Office
🏢 Bigfoot Hospitality
📍 Navi Mumbai