Job description:
Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase recent products and/or services.
Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
Follows up with customer via telephone following initial contact.
Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
Continued product education to better service customer calls.
Maintains accurate daily record in tracker.

Requirements:
4+ years experience in international call center.




Telecom experience is preferred
Solid customer service and tele calling skills.
Experienced with Web Based Applications and Windows.
Ability to manage sensitive and critical client information.
Excellent verbal and written communication skills (English) is a must.
Problem solving and decision-making skills.
Email drafting skills with zero grammatical errors.
Ready to work in day/night shifts (Rotational)

Pay: From ₹35,000.00 per month

Advantages:
Commuter assistance
Health insurance
Provident Fund

Work Location: In person

📌 Specialist Customer Service Voice Australia & Nzl Kochi (India)
🏢 Chris Johnson Business IT Solutions
📍 India