An Operations Manager is responsible for overseeing the daily operations of the hotel to ensure efficiency, guest satisfaction, and profitability.

Key Responsibilities:
Operational Management
Supervise daily hotel operations across all departments (Front Office, Housekeeping, F&B;, Maintenance, Security).
Ensure smooth coordination between departments.
Maintain service standards and operational policies.
Staff Management
Recruit, train, and supervise staff.
Prepare duty rosters and manage workforce planning.
Monitor employee performance and conduct evaluations.
Promote teamwork and discipline.
Guest Service & Satisfaction
Ensure high-quality guest service at all times.
Handle guest complaints and resolve issues professionally.
Monitor guest feedback and implement improvements.
Financial & Budget Control
Assist in preparing and managing budgets.
Control operational costs and minimize wastage.
Monitor revenue, expenses, and profitability.
Ensure proper billing and cash handling procedures.
Quality & Compliance
Maintain hotel hygiene, safety, and legal standards.
Ensure compliance with company policies and government regulations.




Conduct regular inspections and audits.
Inventory & Vendor Management
Oversee purchasing and inventory control.
Manage vendor relationships and negotiate contracts.
Ensure timely availability of supplies.
Maintenance & Asset Management
Ensure regular maintenance of property and equipment.
Coordinate with engineering for preventive maintenance.
Maintain infrastructure and facilities in valuable condition.
Reporting & Documentation
Prepare daily, weekly, and monthly operational reports.
Analyze performance indicators and take corrective action.
Maintain accurate records and documentation.
Marketing & Business Support
Support sales and marketing initiatives.
Coordinate for corporate bookings and events.
Improve occupancy and guest retention.
Crisis & Risk Management
Handle emergencies and unexpected situations.
Implement safety and disaster management procedures.
Ensure security of guests, staff, and assets.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Assistant Operations Manager Kozhikode (India)
🏢 Nexstay Hotels & Resorts
📍 India