Key Responsibilities
Handle franchise enquiries, explain franchise models, investment details, and company procedures to prospective franchisees.
Follow up with potential franchise partners and coordinate meetings with management.
Collect, verify, and maintain franchise application forms, KYC documents, agreements, and other required records.
Coordinate franchise onboarding, agreement execution, payment follow-ups, and outlet opening activities.
Act as the primary communication link between franchise owners and the corporate office.
Coordinate with Operations, Accounts, Marketing, Procurement, and IT teams to resolve franchise-related requirements.
Track outlet opening progress, pending approvals, documentation, and other franchise commitments.
Maintain an updated franchise database, enquiry tracker, agreement records, and outlet status reports.
Follow up on franchise fee payments, monthly royalty submissions, and other pending franchise-related matters in coordination with Accounts.
Record franchise complaints and requests,



coordinate with the concerned departments, and ensure timely resolution.
Prepare regular reports on new enquiries, follow-ups, conversions, pending documentation, and franchise outlet status.
Ensure all franchise communications and commitments are properly documented and approved by the authorized management.

Requirements
Positive communication, negotiation, and follow-up skills.
Proficiency in MS Excel, Word, email, and documentation.
Solid organizational skills and the ability to coordinate with multiple departments.
Previous experience in franchise coordination, sales, business development, or customer relationship management is preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement

Experience:
Customer relationship management: 3 years (Preferred)
B2B sales: 2 years (Preferred)

Willingness to travel:
75% (Preferred)

Work Location: In person

📌 Customer Service Officer Todupulai
🏢 Crunchys Global India Private
📍 Todupulai