Operations Manager

Company: Payism Pvt Ltd

Location: Hyderabad (Work from office)

Job type: Full time

Experience: 4–6 years

Joining: Immediate joiners preferred

ABOUT PAYISM

Payism is a phygital B2B2C digital commerce platform. We help merchants and retailers go digital and grow. We're a startup, so things move fast and people own their work.

THE ROLE

We're looking for an Operations Manager who can keep daily operations running smoothly and fix what breaks. You'll lead a team of 6, work with Sales, Tech, QC, and Onboarding, and make sure our processes work well on the ground. You'll be the person who connects the dots.

WHAT YOU'LL DO
Run day-to-day operations across order flow, seller onboarding, quality checks, and fulfilment
Lead, coach, and review a team of 6 members, with transparent targets and weekly check-ins
Work with Sales, Tech, QC, and Finance teams to clear blockers quickly
Build and follow SOPs so work doesn't depend on one person




Track KPIs and turn the numbers into easy weekly and monthly reports
Spot process gaps, find the root cause, and fix it
Handle escalations from merchants, vendors, and customers
Support new launches and campaigns with solid ops planning

WHAT WE'RE LOOKING FOR
MBA (Operations, General Management, or similar)
4 to 6 years of total experience
At least 1 year on an e-commerce platform
Proven experience managing a team of 6 or more
Strong cross-functional work with sales, tech, and finance teams
Good with data, Excel, and reporting
Clear communicator in English, plus Telugu and Hindi
Startup experience is a plus

WHO WILL DO WELL HERE

Someone who likes getting their hands dirty. You don't wait for perfect instructions. You see a problem, take it on, and close it out.

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Operations Manager Hyderabad (India)
🏢 Payism
📍 India