Department: Front Office manager
Experience: Minimum 8 years in hotel front office operations

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Job Summary

Lead front office operations to ensure smooth guest experiences, effective team performance, and optimal room revenue, with solid focus on OTA management and service standards.

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Key Responsibilities
Oversee reception, reservations, and guest services
Ensure seamless check-in/check-out and high guest satisfaction
Handle guest queries, complaints, and special requests
Train, supervise, and manage front office team
Monitor room inventory, occupancy, and pricing with revenue/sales teams
Manage OTA platforms (Booking.com, Expedia, Agoda) and optimize listings
Prepare and review daily reports (revenue, occupancy, forecasts)




Coordinate with housekeeping and maintenance for room readiness
Ensure accurate billing, cash handling, and audits
Maintain compliance with hotel policies and SOPs

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Requirements
8+ years in hotel front office, with leadership experience
Robust OTA and channel manager knowledge
Familiarity with PMS
Excellent communication and leadership skills
Ability to multitask, solve problems, and work flexible shifts

Pay: ₹12,645.34 - ₹40,976.37 per month

Work Location: In person

📌 Front Office Manager Hotel Coimbatore
🏢 Richmond Groups
📍 Coimbatore