Job description

We are looking for a customer-focused and confident Calling Agent / Customer Support Executive for our Laundry industry based client.

The candidate will be responsible for handling inbound and outbound calls, customer queries, follow-ups, order coordination, and lead conversion.

Role & responsibilities

Handle inbound and outbound customer calls professionally.

Respond to customer queries regarding laundry, dry cleaning, ironing, pickup, delivery, pricing, quotations, and services.

Make outbound calls for lead follow-ups, order confirmation, customer follow-ups, feedback, and repeat orders.

Coordinate with riders, laundry partners, operations teams, and customers for smooth service.

Update customer information, call remarks, follow-up status, and order details in the CRM/Admin Panel.

Maintain daily calling reports and customer trackers using MS Excel.

Follow up with leads and convert potential customers into orders.

Handle customer complaints professionally and escalate issues to the concerned team when required.

Maintain accurate records of all calls, follow-ups, and customer interactions.

Achieve assigned calling, follow-up,



and conversion targets.

Provide a positive and skilled customer experience.

Preferred candidate profile

Experience: 1 or 2 years of experience in telecalling, customer service, sales calling, or a similar role preferred.

Industry Experience: Experience in laundry, dry cleaning, home services, e-commerce, or similar service businesses will be an added advantage.

Communication: Excellent verbal communication and active listening skills. Candidate must be fluent and confident in English communication.

Excel: Valuable working knowledge of MS Excel,

System Knowledge: Comfortable working on computers and handling multiple systems/applications.

Positive knowledge of handling CRM systems, Admin Panels, and customer databases.

Customer Handling: Ability to professionally handle customer queries, complaints, and follow-ups.

Flexibility: Must be comfortable working on Sundays and weekends as per the business requirement/roster.

Pay: Up to ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive Mumbai
🏢 Apt Resources Private
📍 Mumbai