VMS IDs: CGEMJP00351120 / CGEMJP00351130
Role Overview
Seeking an experienced Production Support Engineer to provide operational support for business-critical batch and ETL pipelines, focusing on monitoring, incident triage, troubleshooting, and platform stability.
Key Responsibilities
Provide operational oversight for daily and overnight batch workloads running 7 days a week*, including weekends and public holidays.
Diagnose and resolve production incidents impacting IBM DataStage ETL jobs* and dependent data flows.
Support and maintain Apache Spark and Delta Lake* processing pipelines for performance and reliability.
Troubleshoot PostgreSQL and IBM Db2* issues, including connectivity, query performance, and service availability.
Manage workload orchestration in Control-M*, including restarts, dependency handling, and recovery of failed runs.
Conduct RCA* for production issues and document findings, mitigations, and preventive actions.
Collaborate with upstream and downstream technology teams during incidents, outages, and major releases.
Required Skills & Experience
IBM DataStage
Apache Spark / Delta Lake
PostgreSQL
IBM Db2
Control-M Scheduling
Linux / Shell Scripting
SQL
Soft Skills
Robust analytical troubleshooting and systematic problem-solving.
Calm and effective under pressure during high-severity incidents.
Transparent communication for incident updates and stakeholder management.
Self-directed working style with flexibility for rotating shifts and independent execution.
Pay: Up to ₹2,000,000.00 per year
Work Location: In person
📌 Production Support Engineer – Ibm Datastage Hyderabad (India)
🏢 Clock Edge Technologies Pvt Lt
📍 India
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