Job Responsibilities
Understand complete company product and solution portfolio, train and self train on company products
Understand the customer technical/solution requirement
Configure/ Program products/ solutions to suit customer field requirements
Provide pre sale support including in office and off-site support to customer, product training and application notes
Provide post sale support to customer including reproducing issues and fixing the same
Support the internal testing and product validation team
Detailed reporting and documentation using ticketing system. Report critical issues to management and escalate issue when necessary
Work with local and international R&D; teams when issues are complex
Ensure weekly/ monthly Mis reports are maintained and shared

Qualification and Experience

Diploma or Degree holder in the field of Electronics, Telecommunications, Computers, Networking.

Competency

· Attention to detail and accuracy

· Communication: Explicit and assertive in nature

· Planning and organizing

· Learning: Listening, understanding, grasping, and retaining

· Team Spirit:



Ability to work as a team player and coordinate with other departments

· Attitude: Sincere, positive, disciplined, cost conscious, persuasive and proactive

Skills and Knowledge
Excellent communication and presentation
Basic concepts of GSM/GPRS/ 3G/ LTE communication
TCP/IP communication.
Knowledge of Networking protocols like VPN - OpenVPN, IPSEC, http, MQTT, FTP, PPP, ,SSL, etc
Knowledge of Industrial Protocols like Modbus, DLMS, IEC101/104, DNP3
Linux and Windows Operating Systems. Experience in development under Linux (optional)
Knowledge of tools like Docklite, Wireshark, TCP test tools etc
Analytic skills(Prior technical support experience preferred)
Good spoken and written English communication
General software and hardware skills including schematic analysis, soldering, circuit debugging, etc.debugging, etc.

Pay: ₹18,000.00 - ₹20,000.00 per month

Advantages:
Health insurance
Paid sick time

Work Location: In person

📌 Fae Field Application Engineer Andheri
🏢 Niseva Technologies Private
📍 Andheri