Core Responsibilities
Shift Operations & Guest Service:
Oversee smooth guest check-in, registration, and check-out processes.
Greet guests warmly and handle special requests, room allocations, and VIP arrangements.
Act as the primary point of contact for resolving guest complaints and service recovery.
Team Supervision & Scheduling:
Assign daily tasks, monitor attendance, and prepare staff shift schedules.
Train new front desk agents on hotel standards, software use, and cash-handling procedures.
Evaluate staff performance and provide ongoing coaching.
Financial & Administrative Duties:
Monitor cash drawers, process payments, verify billing accuracy, and reconcile shift earnings.
Assist with night audit tasks or daily revenue/occupancy reports when required.
Track front office supplies (registration cards, key cards, stationery) and place restock orders.
Inter-Departmental Coordination:
Coordinate closely with Housekeeping to update room turnover and cleanliness statuses.
Communicate maintenance or repair issues to the Engineering/Maintenance team.
Coordinate with Food & Beverage (F&B;) regarding meal plans, group arrivals,



or banquet events.
Compliance & Safety:
Ensure adherence to local registration laws, guest identity verification, and data privacy.
Maintain calm leadership during emergency situations (fire alarms, power outages, medical incidents).

Required Qualifications & Skills
Education: Diploma or Degree in Hotel Management / Hospitality Administration (or equivalent work experience).
Experience: 2 to 3 years of hands-on experience as a Front Desk Agent or Receptionist in a hotel setting.
Technical Skills: Proficiency in Hotel Property Management Systems (PMS), Microsoft Office (Word, Excel), and POS/billing tools.
Soft Skills:
Solid verbal and written communication skills
Problem-solving and de-escalation abilities
Patience, empathy, and a customer-first mindset
Ability to stand and work flexible, long, or rotational shifts

Pay: From ₹20,000.00 per month

Perks:
Cell phone reimbursement
Adaptable schedule
Food provided

Work Location: In person

📌 Front Office Supervisor/duty Manager Alappuzha
🏢 HOTEL ROYALE PARK
📍 Alappuzha