Key Responsibilities1. Team Leadership & Operations Management
Manage and mentor a team of service supervisors, field technicians, and customer support executives.
Optimize daily scheduling and route planning for field technicians to maximize jobs completed per day.
Oversee inventory management, ensuring spare parts, tools, and equipment are adequately stocked and tracked.
Quality Assurance & Technical Oversight
Establish service SOPs (Standard Operating Procedures) for AC and geyser installation, gas charging, compressor repair, and coil cleaning.
Conduct regular quality audits on completed field jobs to maintain zero-defect standards.
Diagnose and resolve complex technical escalations that field technicians cannot solve.
Customer Satisfaction & Escalation Management
Monitor Turnaround Time (TAT) and First-Time Fix (FTF) rates to ensure prompt service.
Resolve high-level customer complaints regarding service quality, billing, or technician behavior.




Implement feedback loops to continuously improve the customer experience.
Training & Development
Design training programs to upskill technicians on the latest inverter AC models, heat pump geysers, and smart home integrations.
Enforce safety protocols, ensuring 100% compliance with electrical safety, heights safety (for outdoor AC units), and hazardous material handling.
Business Growth & Vendor Management
Manage relationships with OEMs (Original Equipment Manufacturers) for spare parts sourcing and warranty claims.
Drive revenue by promoting Annual Maintenance Contracts (AMCs) and cross-selling services.
Analyze service data and KPIs to prepare weekly/monthly performance reports for management.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Ac/geyser Service Head Ludhiana (India)
🏢 SHREE TRADING
📍 India