Position: Community Engagement Supervisor

Experience Required: 4–5+ Years

Location: India

Industry: Gaming, Entertainment, Food & Beverage (F&B;), Hospitality

About Loco Lane:

Loco Lane is a agile entertainment and social destination that blends high-energy gaming

experiences with curated food and beverage offerings. Designed as a vibrant space for families,

friends, and corporate groups, it brings together recreation, celebration, and hospitality under one

roof. With a strong focus on guest experience, Loco Lane delivers memorable moments through

engaging activities and seamless service.

Role Overview:

The Community Engagement Supervisor is responsible for leading on-ground guest experience and

engagement across the center. This role ensures a vibrant, high-energy environment while driving

customer satisfaction, and enhancing repeat business. The position acts as a key link between

operations, guests, and frontline teams, ensuring smooth execution of daily activities and consistent

service excellence

Key Responsibilities:

Customer Engagement & Experience
Engage with customers on-ground to create a lively and interactive environment.
Build robust relationships with walk-in customers and repeat guests.




Ensure a high level of customer satisfaction through proactive interaction and support.

Repeat Customer Experience
Drive repeat visits by creating memorable and personalized experiences.
Recognize and engage returning customers to strengthen brand connection.
Support customer retention initiatives within the center.

Events & On-Ground Activities
Support execution of in-center events, activities, and engagement initiatives.
Coordinate with operations teams to ensure smooth event execution.
Actively participate in creating an energetic atmosphere during peak hours and events.

Customer Support & Feedback
Handle customer queries and concerns in a professional and friendly manner.
Gather feedback from customers and share insights with internal teams.
Ensure quick resolution of minor issues to maintain a positive experience.

Sales Support & Upselling
Identify opportunities to promote games, offers, group bookings, and experiences within the

center.
Support the team in driving additional revenue through on-ground engagement.

Pay: From ₹30,000.00 per month

Benefits:
Versatile schedule
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 Community Engagement Supervisor Richmond Town
🏢 Loco lane
📍 Richmond Town