Guest Services & Relations: Greet arriving and departing guests warmly, manage check-ins and check-outs, issue room keys, and provide information about hotel amenities and policies.
Reservations & Inquiries: Handle phone, email, online, and walk-in reservations, modify bookings, and answer questions regarding pricing, availability, and special packages.
Billing & Payments: Process cash, credit card, and digital transactions, prepare accurate final bills or invoices at check-out, and handle billing inquiries.
Department Coordination: Coordinate closely with housekeeping to track room turnaround and readiness, and log maintenance requests for room or facility repairs.
Local Assistance: Provide guests with directions, transport or taxi booking help, and recommendations for local restaurants, tourist attractions, and activities.
Complaint Resolution: Address guest complaints or service issues calmly and professionally, escalating unresolved problems to the hotel manager when necessary.
Record Keeping & Admin:



Maintain accurate logs of guest records, security or visitor logs, daily cash floats, and shift handover notes.

Required Qualifications & Skills
Education: High school diploma, GED, or a vocational/diploma certificate in hotel management or hospitality.
Technical Skills: Proficiency in a Property Management System (PMS) or hotel booking software, basic office applications (Word, Excel), and multi-line telephone systems.
Interpersonal Skills: Robust verbal and written communication, active listening, patience, and a service-oriented demeanor.
Operational Skills: Ability to multitask during peak check-in/out hours, basic math and cash-handling accuracy, and flexibility to work rotating shifts, weekends, and holidays. [

Pay: From ₹15,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 Hotel Receptionist Alappuzha
🏢 HOTEL ROYALE PARK
📍 Alappuzha