Consumer Query Management: Handle customer enquiries regarding recent LPG connections, refill bookings, delivery status, documentation, and other service-related matters.
Complaint Management: Register, track, and follow up on consumer complaints until satisfactory resolution within defined timelines.
Customer Follow-ups: Contact consumers to confirm service completion, collect feedback, and address unresolved concerns.
Internal Coordination: Coordinate with delivery personnel, office staff, and relevant departments to resolve customer issues efficiently.
Customer Satisfaction: Identify recurring complaints, understand customer pain points, and recommend improvements in service quality.
Data Management: Maintain accurate records of customer calls, complaints, feedback, pending issues, and resolutions using Excel, Google Sheets, or CRM software.




Reporting & Analysis: Prepare daily and weekly reports on complaints received, resolved cases, pending cases, response times, and customer feedback.
Service Quality Monitoring: Monitor customer service standards and ensure skilled, polite, and timely communication with consumers.
Escalation Management: Escalate unresolved or critical issues to the concerned authority and ensure proper follow-up until closure.
Process Improvement: Suggest practical measures to improve consumer communication, service coordination, complaint handling, and customer retention.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Consumer Experience Cx Ahilyanagar (India)
🏢 Anand Gas Agency
📍 India