Job Description: Inbound & Outbound Process – Teleperformance

Company: Teleperformance
Job Title: Customer Support Executive / Process Associate
Job Location: Malad, Mumbai
Process: Inbound & Outbound Calling
CTC: ₹3 LPA – ₹4.5 LPA
Shift: Rotational Shifts
Working Days: 6 Days Working
Shift Duration: 9 Hours

Job Summary

We are hiring enthusiastic and customer-focused candidates for the Inbound and Outbound Calling Process at Teleperformance, Malad, Mumbai. Candidates should have good communication skills, a positive attitude, and the ability to handle customer queries professionally.

Key Responsibilities
Handle inbound customer calls and resolve queries efficiently.
Make outbound calls for customer follow-ups, feedback, and process-related requirements.
Provide accurate information about products and services.
Maintain professional communication and ensure customer satisfaction.
Identify customer concerns and provide appropriate solutions.
Escalate complex issues to the concerned team when required.
Maintain call quality,



productivity, and process standards.
Follow company policies and standard operating procedures.

Job Requirements
Positive verbal communication and interpersonal skills.
Basic computer knowledge and typing skills.
Customer-oriented approach with good problem-solving abilities.
Comfortable working in rotational shifts.
Willingness to work 6 days a week with a 9-hour shift.
Freshers and experienced candidates may apply, subject to process requirements.

Salary & Benefits
CTC: ₹3 LPA – ₹4.5 LPA, depending on experience and interview performance.
Training and growth opportunities opportunities.
Skilled work workplace.

Interested candidates can apply now!

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Health insurance
Life insurance
Paid time off
Provident Fund

Work Location: In person

📌 Inbound & Outbound Process Mumbai
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