Company Description Felix Solutions is a growing services organization focused on delivering reliable, client-centered support across a range of industries. The company values transparent communication, responsive service, and long-term relationships with both clients and team members. Felix Solutions encourages collaborative problem-solving and continuous improvement in processes and tools. Team members are supported with training, guidance, and opportunities to take ownership of their work.

Role Description This is a full time Customer Service Specialist role based in Ahmedabad, structured as a hybrid position with a mix of on-site work and some work-from-home flexibility. The Customer Service Specialist will handle incoming calls, emails, and chat inquiries, providing accurate information and resolving customer issues in a timely and respectful manner. This role includes logging and tracking cases in internal systems, following up on open requests, and escalating complex issues when necessary. The specialist will collaborate with colleagues and other departments to improve customer experience, identify recurring problems, and suggest process improvements.



Daily responsibilities also include maintaining service quality standards, meeting performance targets, and contributing to a positive and inclusive team environment.

Qualifications
Strong customer-facing skills, including Customer Support and Customer Service experience.
Ability to drive positive Customer Experience and Customer Satisfaction through clear, empathetic communication.
Qualified Phone Etiquette and confidence handling calls, emails, and chat interactions.
Effective verbal and written communication skills in English; local language proficiency is an advantage.
Comfort using CRM or ticketing tools and basic computer applications (e.g., email, spreadsheets, documentation tools).
Problem-solving mindset, attention to detail, and ability to manage multiple inquiries simultaneously.
Willingness to work in a hybrid setup from Ahmedabad, with reliable internet connectivity for remote work.
Prior experience in customer service or contact center environments is preferred; relevant training or a diploma/degree in business, communications, or a related field is beneficial.

📌 Customer Service Specialist Ahmedabad
🏢 Felix Solutions
📍 Ahmedabad