About the Company

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a valuable communicator, patient listener, and problem solver.

About the Role

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.

Responsibilities
Handle incoming calls, emails, chats, and social media queries from customers.
Provide accurate product/service information and resolve customer concerns promptly.
Maintain records of customer interactions and update CRM systems.
Coordinate with internal teams to resolve escalated issues.




Follow up with customers to ensure their concerns are resolved.
Suggest process improvements to enhance customer experience.

Qualifications
1–2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.

Required Skills
Excellent verbal and written communication skills in English and Hindi.
Solid problem-solving and interpersonal skills.
Basic computer knowledge and familiarity with CRM tools.

Preferred Skills
Prior experience in call center/BPO/e-commerce.
Knowledge of order management, returns, and refunds process.
Ability to remain calm and qualified under pressure.

📌 Customer Care Executive Delhi
🏢 KAAPRO
📍 Delhi