Position Overview

Health Prime is looking for an experienced Vice President RCM Operations to lead the Hospital Business Unit. The role will have end-to-end accountability for client outcomes, financial performance, operational excellence, retention and growth, and people leadership across a large-scale US healthcare RCM operation.

Key Responsibilities
Lead 500+ FTE RCM operations across multiple customers, managers, supervisors, and delivery teams.
Own delivery of client KPIs/SLAs, revenue cycle performance, customer satisfaction, retention, and business growth.
Drive revenue realization, profitability, productivity, cost management, workforce planning, and resource utilization.
Establish performance targets, governance, and accountability across the operations organization.
Leverage dashboards and analytics to monitor productivity, quality, service levels, and financial performance, driving corrective actions where required.
Identify operational bottlenecks and drive process standardization, continuous improvement, automation, and efficiency.
Partner with Client Success and leadership teams to translate client priorities into effective operational plans.




Act as the senior escalation point for critical customer and delivery issues.
Drive revenue leakage management and improvement in overall revenue cycle performance.
Build and develop a robust leadership bench through mentoring, performance management, and succession planning.
Drive employee engagement, retention, and attrition management.
Partner with executive stakeholders on strategic priorities, tactical plans, and transformation initiatives.
Ensure compliance with applicable regulations, standards, client requirements, and internal policies.
Champion Health Prime's values of Customer Success, Integrity, Teamwork, Innovation, and Career development.

Key Success Measures
Client KPIs, satisfaction, retention, and growth
Revenue cycle and financial performance
Productivity, quality, cost, and operational efficiency
Process improvement, standardization, and automation
Leadership development, engagement, and attrition
Solid client relationships and effective escalation management
Scalable, accountable, and high-performing operations

📌 Vice President Rcm Puducherry
🏢 Health Prime Services
📍 Puducherry